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Product Recall Notice
SIMPLE KIND TO SKIN MICELLAR CLEANSING WATER 730ML - WITH BATCH CODES 613841 & 613941
In the UK, we are recalling a limited number of Simple Kind to Skin Micellar Cleansing Water 730ml products with specific batch codes (613841 or 613941) as a precaution due to the possible presence of bacteria, which has the potential to cause eye inflammation for some consumers.
Affected Simple Kind to Skin Micellar Cleansing Water 730ml products have one of the following batch codes on the bottom of the bottle: 613841 or 613941.
We are recalling these products as a precautionary measure because the safety of the people who buy and use our products is our top priority.
Other Simple products are not affected by this issue.
We understand that product recalls can be concerning, and we are sorry for any concern or inconvenience this may have caused.
Products included in this recall: Simple Kind to Skin Micellar Cleansing Water 730ml with specific batch codes (613841 or 613941)
Where to find the batch code: On the bottom of the bottle
Not included in this recall:
1. Other Simple products
2. Other pack sizes of Simple Kind to Skin Micellar Cleansing Water
3. Any Simple Kind to Skin Micellar Cleansing Water 730ml products that do not carry batch code 613841 or 613941
Action for consumers with an affected product: Stop using the product and contact the UK Careline for guidance and a refund
FREQUENTLY ASKED QUESTIONS
Which products are included in this recall?
Only Simple Kind to Skin Micellar Cleansing Water 730ml products which have one of the following batch codes on the bottom of the bottle - 613841 or 613941 - are included in this recall.
Why are you recalling this product?
We are recalling a limited number of Simple Kind to Skin Micellar Cleansing Water 730ml products in the UK as a precaution due to the possible presence of bacteria, which has the potential to cause eye inflammation for some consumers.
How do I find the batch code?
The batch code can be found on the bottom of the bottle. It is a series of numbers printed directly onto the packaging.
What should I do if I have an affected product?
Stop using it and contact our UK Careline by email for further guidance and a refund.
How do I contact the UK Careline?
The best way to contact us is via email: ukicare@unilever.com.
You can also reach us on 0800 146 252.
Is the product dangerous?
The recall has been initiated as a precautionary measure following testing which identified the possible presence of bacteria in some units (within specific batches), which has the potential to cause eye inflammation for some consumers.
If you have any concerns about your health, we recommend seeking advice from a medical professional.
Do I need proof of purchase?
No. All you need to do is send us a photograph of the product showing the affected batch code where possible.
Can I still trust Simple products?
Simple has been caring for sensitive skin for more than 60 years, and we remain committed to making products that meet the safety and quality standards people expect from us.
